# GrabrFi Help Center

Every page listed below also serves clean Markdown at the same URL when
requested with `Accept: text/markdown`.

## General

- [What is Grabrfi?](https://help.grabrfi.com/en/content/what-is-grabrfi)
- [What are the benefits of GrabrFi?](https://help.grabrfi.com/en/content/what-are-the-benefits-of-grabrfi)
- [What is the global account?](https://help.grabrfi.com/en/content/what-is-the-global-account)
- [Is it free to open an account?](https://help.grabrfi.com/en/content/is-it-free-to-open-an-account)
- [Which countries are eligible to open a GrabrFi account?](https://help.grabrfi.com/en/content/in-which-countries-can-i-open-a-grabrfi-account)

## Account settings and personal information

- [Requirements to open a GrabrFi account](https://help.grabrfi.com/en/content/requirements-to-open-a-grabrfi-account)
- [What is the process for opening an account with GrabrFi?](https://help.grabrfi.com/en/content/what-is-the-process-for-opening-an-account-with-grabrfi)
- [What documents can I use for identity verification?](https://help.grabrfi.com/en/content/what-documents-can-i-use-for-identity-verification)
- [Easily delete transfer recipients](https://help.grabrfi.com/en/content/easily-delete-transfer-recipients)
- [I can not verify my document](https://help.grabrfi.com/en/content/i-can-not-verify-my-document)
- [How to successfully verify your identity](https://help.grabrfi.com/en/content/how-to-successfully-verify-your-identity)
- [What address should I provide when creating my account?](https://help.grabrfi.com/en/content/what-address-should-i-provide-when-creating-my-account)
- [Which documents do we accept as proof of address?](https://help.grabrfi.com/en/content/which-documents-do-we-accept-as-proof-of-address): A complete guide to acceptable address verification documents across all regions and countries.
- [File uploads: supported formats and size limits](https://help.grabrfi.com/en/content/file-uploads-supported-formats-and-size-limits)
- [My application is not yet approved, what’s next?](https://help.grabrfi.com/en/content/my-application-is-not-yet-approved-what-s-next)
- [My application was approved, but I can’t find my account](https://help.grabrfi.com/en/content/my-application-was-approved-but-i-can-t-find-my-account)
- [What responsibility do I have with the authorities of my country?](https://help.grabrfi.com/en/content/what-responsibility-do-i-have-with-the-authorities-of-my-country)
- [Getting Paid in USD as a Non-U.S. Resident: Why You Need Form W-8BEN?](https://help.grabrfi.com/en/content/getting-paid-in-usd-as-a-non-u-s-resident-why-you-need-form-w-8ben)
- [How to update your billing and mailing address](https://help.grabrfi.com/en/content/how-to-update-your-billing-and-mailing-address)
- [How to update your phone number](https://help.grabrfi.com/en/content/how-to-update-your-phone-number)
- [How to update your email address](https://help.grabrfi.com/en/content/how-to-update-your-email-address)
- [How can I change/reset my password? Security requirements for your password](https://help.grabrfi.com/en/content/how-can-i-change-reset-my-password-security-requirements-for-your-password)
- [How do I activate or change my Passcode and Face/Touch ID](https://help.grabrfi.com/en/content/how-do-i-activate-or-change-my-passcode-and-face-touch-id)
- [Why am I not receiving push notifications from GrabrFi?](https://help.grabrfi.com/en/content/why-am-i-not-receiving-push-notifications-from-grabrfi)
- [Why am I not receiving verification codes from GrabrFi?](https://help.grabrfi.com/en/content/why-am-i-not-receiving-verification-codes-from-grabrfi)
- [I can’t access my account or log in](https://help.grabrfi.com/en/content/i-can-t-access-my-account-or-log-in)
- [I can not verify my email address](https://help.grabrfi.com/en/content/i-can-not-verify-my-email-address)
- [My email is already taken](https://help.grabrfi.com/en/content/my-email-is-already-taken)
- [I cannot verify my phone number](https://help.grabrfi.com/en/content/i-cannot-verify-my-phone-number)
- [I did not get a password reset link via email](https://help.grabrfi.com/en/content/i-did-not-get-a-password-reset-link-via-email)
- [How can I close my account?](https://help.grabrfi.com/en/content/how-can-i-close-my-account)

## GrabrFi account

- [How can I see the balance of my account](https://help.grabrfi.com/en/content/how-can-i-see-the-balance-of-my-account)
- [My account balance is not updating in the application](https://help.grabrfi.com/en/content/my-account-balance-is-not-updating-in-the-application)
- [How can I get my account statement?](https://help.grabrfi.com/en/content/how-can-i-get-my-account-statement)
- [How can I find my account details?](https://help.grabrfi.com/en/content/how-can-i-find-my-account-details)
- [My account is suspended. Why and what should I do?](https://help.grabrfi.com/en/content/my-account-is-suspended-why-and-what-should-i-do)
- [How to connect your GrabrFi US checking account with an external service](https://help.grabrfi.com/en/content/how-to-connect-your-grabrfi-us-checking-account-with-an-external-service)
- [What is the global account?](https://help.grabrfi.com/en/content/what-is-the-global-account)

## Transactions and transfers

- [How to withdraw money from your GrabrFi account: step by step guide for each method](https://help.grabrfi.com/en/content/how-to-withdraw-money-from-your-grabrfi-account-step-by-step-guide-for-each-method): Learn how to withdraw money from GrabrFi: ATMs, local currency transfers (ARS, COP, MXN, BRL, NGN), Wise, Remitly, and more. Step-by-step guide.
- [Pay by QR on iPhone: scan and pay in one tap](https://help.grabrfi.com/en/content/pay-by-qr-on-iphone-scan-and-pay-in-one-tap)
- [Transfer to Anyone – Frequently Asked Questions](https://help.grabrfi.com/en/content/transfer-to-anyone-frequently-asked-questions)
- [How to Set Up Direct Deposit using GrabrFi Account](https://help.grabrfi.com/en/content/direct-deposit-using-grabrfi-account)
- [How to collect your payments in Ruul with GrabrFi directly in USD](https://help.grabrfi.com/en/content/how-to-collect-your-payments-in-ruul-with-grabrfi-directly-in-usd)
- [How to make instant transfers between GrabrFi accounts](https://help.grabrfi.com/en/content/how-to-make-instant-transfers-between-grabrfi-accounts)
- [What can I do we do if my routing number is not recognized by a third party?](https://help.grabrfi.com/en/content/what-can-i-do-we-do-if-my-routing-number-is-not-recognized-by-a-third-party)
- [How US banking holidays affect transfer and transaction timeframes](https://help.grabrfi.com/en/content/how-us-banking-holidays-affect-transfer-and-transaction-timeframes-Aj29x)
- [Limits for in-app top ups and withdrawals to local currency](https://help.grabrfi.com/en/content/limits-for-in-app-top-ups-and-withdrawals-to-local-currency): Learn the daily, monthly, and annual limits for local currency top-ups and withdrawals on GrabrFi. Available in Argentina, Bolivia, Brazil, Colombia, Mexico, Nigeria, and Peru.
- [How to withdraw by paying for group activities and getting paid back](https://help.grabrfi.com/en/content/how-to-withdraw-by-paying-for-group-activities-and-getting-paid-back)
- [What are the fees to withdraw earnings from platforms to your GrabrFi account?](https://help.grabrfi.com/en/content/what-are-the-fees-to-withdraw-earnings-from-platforms-to-your-grabrfi-account)
- [Top up methods: How to add money to your GrabrFi account](https://help.grabrfi.com/en/content/top-up-methods-how-to-add-money-to-your-grabrfi-account): Learn how to top up your GrabrFi account with local currency (ARS, COP, MXN, BRL, NGN), ACH transfers, SWIFT, or peer-to-peer. Secure methods and free options available.
- [How to top up your GrabrFi account with Wise](https://help.grabrfi.com/en/content/how-to-top-up-your-grabrfi-account-with-wise)
- [How to set up your GrabrFi account on Airbnb to receive payments](https://help.grabrfi.com/en/content/how-to-set-up-your-grabrfi-account-on-airbnb-to-receive-payments)
- [Does GrabrFi work with PayPal?](https://help.grabrfi.com/en/content/does-grabrfi-work-with-paypal)
- [How can I send an ACH or wire transfer?](https://help.grabrfi.com/en/content/how-can-i-send-an-ach-or-wire-transfer)
- [What should I write in the transfer description when sending a transfer?](https://help.grabrfi.com/en/content/what-should-i-write-in-the-transfer-description-when-sending-a-transfer)
- [What is the difference between ACH and Wire transfers?](https://help.grabrfi.com/en/content/what-is-the-difference-between-ach-and-wire-transfers)
- [How long does it take for refunds to be available in my account?](https://help.grabrfi.com/en/content/how-long-does-it-take-for-refunds-to-be-available-in-my-account)
- [Transfers: Settlement Times, Cut-Off Times, and How to Resolve Any Issues](https://help.grabrfi.com/en/content/transfers-settlement-times-cut-off-times-and-how-to-resolve-any-issues)
- [Bank transfer statuses](https://help.grabrfi.com/en/content/bank-transfer-statuses)
- [Error messages for card purchases and transfers](https://help.grabrfi.com/en/content/newly-added-error-messages-for-card-purchases-and-transfers)

### How to withdraw to local currency

- [How to use Wise to affordably withdraw to local currency](https://help.grabrfi.com/en/content/how-to-use-wise-to-affordably-withdraw-to-local-currency)
- [How to use Remitly to affordably withdraw to local currency](https://help.grabrfi.com/en/content/how-to-use-remitly-to-affordably-withdraw-to-local-currency)
- [How to withdraw by paying for group activities and getting paid back](https://help.grabrfi.com/en/content/how-to-withdraw-by-paying-for-group-activities-and-getting-paid-back)
- [How to Withdraw to Local Currency (Argentina, Bolivia, Brazil, Colombia, Peru, Mexico, Nigeria and Uruguay)](https://help.grabrfi.com/en/content/how-to-withdraw-to-local-currency-argentina-colombia-and-brazil): Learn how to withdraw money to your local currency from GrabrFi in Argentina, Bolivia, Brazil, Colombia, Mexico, Nigeria, and Peru. Fast and secure process.

### How to top up your account

- [How to top up your GrabrFi account with PayPal](https://help.grabrfi.com/en/content/how-to-top-up-your-grabrfi-account-with-paypal)
- [How to top up your GrabrFi account with Deel](https://help.grabrfi.com/en/content/how-to-top-up-your-grabrfi-account-with-deel)
- [How to top up your GrabrFi account with Payoneer](https://help.grabrfi.com/en/content/how-to-top-up-your-grabrfi-account-with-payoneer)
- [How to Top Up Your GrabrFi Account with Local Currency (Argentina, Brazil, Colombia, Mexico, and Nigeria)](https://help.grabrfi.com/en/content/how-to-top-up-your-grabrfi-account-with-local-currency-argentina-brazil-colombia-mexico-and-nigeria)

## Pricing and limits

- [Full schedule of fees](https://help.grabrfi.com/en/content/full-schedule-of-fees)
- [Are there spending fees for using my global card?](https://help.grabrfi.com/en/content/are-there-spending-fees-for-using-my-global-card)
- [Global Account transfer limits](https://help.grabrfi.com/en/content/global-account-transfer-limits)
- [Spending Limits for my card](https://help.grabrfi.com/en/content/spending-limits-for-my-card)

## Product updates

- [Non-USD card payment: see the amount in the original currency and the exchange rate](https://help.grabrfi.com/en/content/non-usd-card-payment-see-the-amount-in-the-original-currency-and-the-exchange-rate)
- [In-app customer support](https://help.grabrfi.com/en/content/in-app-customer-support)
- [Now instant: buying dollars to top up your account](https://help.grabrfi.com/en/content/now-instant-buying-dollars-to-top-up-your-account)
- [Add your GrabrFi card to Google Pay in a few taps](https://help.grabrfi.com/en/content/add-your-grabrfi-card-to-google-pay-in-a-few-taps)
- [Pay by QR on iPhone: scan and pay in one tap](https://help.grabrfi.com/en/content/pay-by-qr-on-iphone-scan-and-pay-in-one-tap)
- [Account security: you're notified of every login from a new device](https://help.grabrfi.com/en/content/account-security-you-re-notified-of-every-login-from-a-new-device)
- [Account security: mandatory 2FA to login](https://help.grabrfi.com/en/content/account-security-mandatory-2fa-to-login)
- [Easily delete transfer recipients](https://help.grabrfi.com/en/content/easily-delete-transfer-recipients)
- [Updated in-app support section](https://help.grabrfi.com/en/content/updated-in-app-support-section)
- [More ways to receive your verification codes](https://help.grabrfi.com/en/content/more-ways-to-receive-your-verification-codes)

## Global Card

- [What type of card does GrabrFi offer, and where can I use it?](https://help.grabrfi.com/en/content/what-type-of-card-does-grabrfi-offer-and-where-can-i-use-it)
- [How can I make my first card purchase?](https://help.grabrfi.com/en/content/how-can-i-make-my-first-card-purchase)
- [Where can I use my global card?](https://help.grabrfi.com/en/content/where-can-i-use-my-global-card)
- [How can I find my card details?](https://help.grabrfi.com/en/content/how-can-i-find-my-card-details)
- [I can’t make a payment with my card](https://help.grabrfi.com/en/content/i-can-t-make-a-payment-with-my-card)
- [How can I set up/update a card PIN?](https://help.grabrfi.com/en/content/how-can-i-set-up-update-a-card-pin)
- [How can I activate/block the card?](https://help.grabrfi.com/en/content/how-can-i-activate-block-the-card)
- [I made a payment with my debit card, but the status is pending, what does it mean?](https://help.grabrfi.com/en/content/i-made-a-payment-with-my-debit-card-but-the-status-is-pending-what-does-it-mean)
- [What products and services am I restricted from buying with my GrabrFi card?](https://help.grabrfi.com/en/content/what-products-and-services-am-i-restricted-from-buying-with-my-grabrfi-card-PGKWq)
- [Can I request a second card?](https://help.grabrfi.com/en/content/can-i-request-a-second-card)
- [How do I set my card up with Apple Pay?](https://help.grabrfi.com/en/content/how-do-i-set-my-card-up-with-apple-and-google-pay)
- [How do I set my card up with Google Pay?](https://help.grabrfi.com/en/content/how-do-i-set-my-card-up-with-google-pay)
- [What if I don’t recognize a charge on my statement?](https://help.grabrfi.com/en/content/what-if-i-don-t-recognize-a-charge-on-my-statement)
- [Can I dispute a transaction I don’t recognize?](https://help.grabrfi.com/en/content/can-i-dispute-a-transaction-i-don-t-recognize)
- [What is the billing address of the card?](https://help.grabrfi.com/en/content/what-is-the-billing-address-of-the-card)
- [Will you charge me additional fees for foreign transactions?](https://help.grabrfi.com/en/content/will-you-charge-me-additional-fees-for-foreign-transactions)
- [Why was my GrabrFi card declined?](https://help.grabrfi.com/en/content/why-was-my-grabrfi-card-declined)
- [Error messages for card purchases and transfers](https://help.grabrfi.com/en/content/newly-added-error-messages-for-card-purchases-and-transfers)

## Security

- [Keeping Your GrabrFi Account Secure](https://help.grabrfi.com/en/content/keeping-your-grabrfi-account-secure)
- [Account security: you're notified of every login from a new device](https://help.grabrfi.com/en/content/account-security-you-re-notified-of-every-login-from-a-new-device)
- [Account security: mandatory 2FA to login](https://help.grabrfi.com/en/content/account-security-mandatory-2fa-to-login)
- [How to turn off WhatsApp verification codes](https://help.grabrfi.com/en/content/how-to-turn-off-whatsapp-verification-codes)
- [More ways to receive your verification codes](https://help.grabrfi.com/en/content/more-ways-to-receive-your-verification-codes)
- [Is my information shared?](https://help.grabrfi.com/en/content/is-my-information-shared)
- [In which countries can I use GrabrFi?](https://help.grabrfi.com/en/content/in-which-countries-can-i-use-grabrfi)
- [Countries where GrabrFi is not accessible](https://help.grabrfi.com/en/content/countries-where-grabrfi-is-not-accessible)

## Legal

- [GrabrFi Terms of Use](https://help.grabrfi.com/en/content/terms)
- [GrabrFi Global Account Balance Transfer and Account Upgrade Consent Terms](https://help.grabrfi.com/en/content/grabrfi-global-account-balance-transfer-and-account-upgrade-consent-terms)
- [Consumer USD Account Agreement](https://help.grabrfi.com/en/content/consumer-checking-account-agreement)
- [Lead Bank Prepaid Visa Cardholder Agreement](https://help.grabrfi.com/en/content/lead-bank-prepaid-visa-cardholder-agreement)
- [GrabrFi Global Card E-Sign Consent Disclosure](https://help.grabrfi.com/en/content/grabrfi-global-card-e-sign-consent-disclosure)
- [Consumer ACH Authorization and Agreement](https://help.grabrfi.com/en/content/consumer-ach-authorization-and-agreement)
- [E-Sign consent disclosure](https://help.grabrfi.com/en/content/e-sign-consent-disclosure)
- [GrabrFi Privacy Policy](https://help.grabrfi.com/en/content/grabrfi-privacy-policy-dXRuC)
- [Privacy notice](https://help.grabrfi.com/en/content/privacy-notice-en)
- [Acceptable Use Policy for GrabrFi Accounts](https://help.grabrfi.com/en/content/acceptable-use-policy-for-grabrfi-accounts)
- [GrabrFi Stablecoin Wallet and Transfer Terms](https://help.grabrfi.com/en/content/grabrfi-stablecoin-transfer-terms-bMKgr)
- [Terms for in-app top ups and withdrawals to local currency](https://help.grabrfi.com/en/content/terms-for-in-app-top-ups-and-withdrawals-to-local-currency)
- [GrabrFi QR Payment Terms](https://help.grabrfi.com/en/content/grabrfi-qr-payment-terms-dVehm)
- [Referral Bonus Program Terms & Conditions](https://help.grabrfi.com/en/content/referral-bonus-program-terms)
- [Transfer to Anyone Terms and Conditions](https://help.grabrfi.com/en/content/transfer-to-anyone-terms-and-conditions)
- [Instant Transfers Terms of Use](https://help.grabrfi.com/en/content/user-transfer-terms)
- [GrabrFi Boost Wallet Rewards Terms](https://help.grabrfi.com/en/content/grabrfi-boost-wallet-rewards-terms)
- [Terms and Conditions for GrabrFi Top-Up Bonus](https://help.grabrfi.com/en/content/terms-and-conditions-for-grabrfi-top-up-bonus)
- [Terms and Conditions for the GrabrFi and Deel $50 USD Bonus Campaign](https://help.grabrfi.com/en/content/terms-and-conditions-for-the-grabrfi-and-deel-50-usd-bonus-campaign)
- [Terms and Conditions for the GrabrFi and Remote $25 USD Bonus Campaign](https://help.grabrfi.com/en/content/terms-and-conditions-for-the-grabrfi-and-remote-25-usd-bonus-campaign)
- [Marketing and Product Disclosure](https://help.grabrfi.com/en/content/marketing-and-product-disclosure)
- [AI Assistant Terms of Use](https://help.grabrfi.com/en/content/ai-assistant-terms-of-use)

## Stablecoins

Learn what stablecoins are, how to send and receive them with your global account, what networks are supported, and how fees, limits, risks, and processing times work.

- [What are stablecoins and how do they work with GrabrFi?](https://help.grabrfi.com/en/content/what-are-stablecoins): Learn what stablecoins are, why their value stays stable, and how GrabrFi lets you send them easily and securely to any wallet.
- [How do I send stablecoins from my global account?](https://help.grabrfi.com/en/content/how-do-i-send-stablecoins-from-my-grabrfi): Step-by-step guide to sending stablecoins (USDC, USDT, or PYUSD) from your GrabrFi USD account to any supported wallet.
- [What stablecoins and networks does GrabrFi support?](https://help.grabrfi.com/en/content/supported-networks): See which stablecoins and blockchain networks are available for transfers from your GrabrFi account.
- [What should I do if a stablecoin transfer fails or is incorrect?](https://help.grabrfi.com/en/content/what-should-i-do-if-a-stablecoin-transfer-fails-or-is-incorrect): What to do if your stablecoin transfer fails or you send it to the wrong wallet address.
- [What are the risks of using stablecoins, and what are my responsibilities?](https://help.grabrfi.com/en/content/what-are-the-risks-of-using-stablecoins-and-what-are-my-responsibilities): Understand the risks involved in stablecoin transfers and your responsibilities as a GrabrFi user.
- [Do I have tax obligations when using stablecoins on GrabrFi?](https://help.grabrfi.com/en/content/tax-obligations): Learn about your tax responsibilities when sending stablecoins and how GrabrFi can help with transaction records.
- [How to Receive Stablecoin Transfers to Your Global Account](https://help.grabrfi.com/en/content/how-to-receive-stablecoin-transfers-to-your-grabrfi-account)
- [What does a valid wallet address look like for each supported network?](https://help.grabrfi.com/en/content/what-does-a-valid-wallet-address-look-like-for-each-supported-network)
- [Incoming USDT transfer pending](https://help.grabrfi.com/en/content/incoming-usdt-transfer-pending)
- [What is USDB?](https://help.grabrfi.com/en/content/what-is-usdb)
- [Is My Stablecoin Balance FDIC Insured?](https://help.grabrfi.com/en/content/is-my-stablecoin-balance-fdic-insured)

## Global account upgrade

- [What is the global account upgrade?](https://help.grabrfi.com/en/content/what-is-the-global-account-upgrade)
- [When will I be upgraded, and what do I need to do?](https://help.grabrfi.com/en/content/when-will-i-be-upgraded-and-what-do-i-need-to-do)
- [Your new account and routing details](https://help.grabrfi.com/en/content/your-new-account-and-routing-details)
- [What if I do not want to upgrade?](https://help.grabrfi.com/en/content/what-if-i-do-not-want-to-upgrade)
- [Is my money still insured?](https://help.grabrfi.com/en/content/is-my-money-still-insured)
- [What is changing with your account features](https://help.grabrfi.com/en/content/what-is-changing-with-your-account-features)
- [GrabrFi Global Account Balance Transfer and Account Upgrade Consent Terms](https://help.grabrfi.com/en/content/grabrfi-global-account-balance-transfer-and-account-upgrade-consent-terms)

## Other articles

- [Terms and Conditions "Rappi coupons giveaway"](https://help.grabrfi.com/en/content/terms-and-conditions-rappi-coupons-giveaway)
- [Affiliate Program for Business Partners (Invite only)](https://help.grabrfi.com/en/content/affiliate-program-for-business-partners-invite-only)

## Optional

- [GrabrFi Help Center](https://help.grabrfi.com): Help center home
- [All categories](https://help.grabrfi.com/categories): Every category in this help center
- [Sitemap](https://help.grabrfi.com/sitemap.xml): XML sitemap of every public page