SWIFT transfers are currently available to a limited group of customers only. If you don’t see the International tab in your Dollar account details, SWIFT transfers aren’t available for your account yet, and any SWIFT transfer sent to you will be returned. We’ll let you know as soon as they’re available for you.
Why a SWIFT transfer may be delayed or returned
The sender's bank is in a country we don't support yet
The transfer wasn't sent in US dollars
The recipient name doesn't match your full name in GrabrFi
The sender used outdated details, for example an old SWIFT/BIC code
The sender is not you, your employer, or a client paying from a business account
The payment reference is missing or doesn't explain what the transfer is for
The transfer needs an additional compliance review
Returned transfers go back to the account they were sent from. If that account has been closed, the return can't be completed and the sender needs to contact their bank. Fees charged by the sender's bank or intermediary banks are not refunded.
My transfer hasn't arrived
Check with the sender that they used the details from your app and that their bank is in a supported country.
Wait for the processing time shown in Transfers: settlement times and cut-off times.
Ask the sender for the transfer confirmation from their bank (the SWIFT confirmation, also called MT103).
Contact our support team and share:
Sender's name
Sending bank and country
Date the transfer was sent
Amount
The MT103 confirmation or the transfer reference number
We'll track the transfer and get back to you.