This article explains what to do when you see an error while ordering or shipping your GrabrFi physical debit card. Most of these errors come from a small problem in the address you entered, and you can fix them yourself in a couple of minutes.
Error: "Your address is outside our delivery coverage area"
"Your address is outside our delivery coverage area. Please use a different address."
This usually means the address or postal code region is not currently covered by our card delivery network.
How to fix it
Open the card shipment form and check the address. Make sure it matches where the card should actually be sent and its format, postal code are correct.
If you have more than one valid address (for example, home and work), try a different one in a covered area.
If you recently moved, update your profile address before ordering the card again.
When to contact support
Contact support if you are sure your address is correct and region may not be in our current delivery coverage. We can confirm whether your area is supported.
Error: "Your address is not valid for delivery"
"Your address is not valid for delivery. Please make sure your city name is spelled correctly and matches your postal code."
This usually means our delivery system could not match the city and postal code you entered. The most common causes are a typo in the city, the wrong postal code, or a mismatch between the two, for example a postal code from a different city or province.
How to fix it
Re-check the spelling of your city. Use the official local spelling, without abbreviations (for example, "Buenos Aires" instead of "Bs As").
Look up your postal code with your local postal service to confirm it matches your city. See the links in the troubleshooting section below.
Make sure the city, state or province, and postal code are all in the correct fields, not mixed together.
Save the corrected address and try the shipment again.
When to contact support
Self-serve in most cases. Almost all "not valid for delivery" errors are fixed by correcting the city or postal code.
Contact support only if you have verified your address with the local postal service, it appears correctly on Google Maps, and you still see the error.
Error: "Shipment could not be created"
"Shipment could not be created. Check that your address details are correct and the postal code matches your city. If the issue continues, try a different deliverable address."
This is a more general error that appears when our shipping partner cannot create a shipment for the address you entered. It usually means the address is incomplete, has small format problems, or contains characters our partner cannot process.
How to fix it
Re-read each field. Make sure street, number, city, state or province, postal code, and country are all filled in and in the correct fields.
Remove extra characters, emojis, or special symbols. Use plain Latin letters and numbers when possible.
Confirm the postal code matches the city, using your local postal service.
If the address still fails, try a different deliverable address, for example a workplace or trusted family address where you regularly receive mail.
When to contact support
Contact support if you have tried multiple correct addresses and still see this error. This may point to a temporary issue on our side or with our shipping partner.
Troubleshooting: how to verify your address
A few quick checks fix most shipment errors before you contact us.
Verify the address on Google Maps
Open Google Maps and search for your full address (street, number, city, postal code, country).
Confirm that the result points to a real, deliverable location, not an empty field, lot, or unmarked area.
If Google Maps shows a slightly different format, for example a different street name spelling, use that format in your card order.
Cross-check your postal code with your local postal service
Postal codes change and are easy to mistype. Use your local postal service to look up the correct code for your address:
United States: USPS ZIP Code Lookup
Argentina: Correo Argentino CPA
Brazil: Correios CEP
Mexico: Correos de Mexico codigo postal
Colombia: 4-72 Visor Codigo Postal
Nigeria: NIPOST Postcode Finder
Use the address format expected by your country
Most countries follow this general structure:
Street name and number
Apartment, unit, or floor (if applicable)
City
State, province, or region
Postal code
Put each piece in its own field. Do not combine the city and postal code in one line, and keep the apartment number separate from the street.
Common pitfalls
Extra characters: avoid emojis, brackets, slashes, or symbols our shipping partner cannot read.
Accents and special letters: try the version without accents (for example, "Bogota" instead of "Bogotá") if the system rejects your input.
Abbreviations: write the full name when possible (for example, "Avenida" instead of "Av.").
Apartment numbers in the wrong field: put the apartment, floor, or unit on the second address line, not in the street field.
Wrong country selected: a small country mistake will block delivery, even if the rest is correct.
Still need help?
If you have tried the steps above and still see an error, contact GrabrFi support from the Support tab in the app. To help us solve it faster, please include:
The exact error message you see.
A screenshot of the address you entered.
The full address, broken into the fields below:
Address line 1 (street and number)
Address line 2 (apartment, floor, unit)
City
State or province
Postal code
Country
A Google Maps link to the address, if possible.