To provide you with an excellent banking experience, we're migrating to a new platform partner and sponsor bank in the US, Regent Bank, Member FDIC. We set up a simple process to make this migration very smooth for you.

While we hope to continue bringing US banking to you as a customer, you always have the right to choose. If you don't wish to migrate to a new GrabrFi account, your existing account will be closed. Here are the options to withdraw the money from your GrabrFi account to another account you have:

• Send an ACH bank transfer to another US bank account

• Send a wire bank transfer to another US bank account

• Send a transfer to a digital platform such as PayPal or Wise

• Use a third party service such as Remitly or Wise to withdraw to a bank account outside the US

• Send an international SWIFT transfer to a bank account outside the US
  

Once the withdrawal is complete, here's how you can request a reimbursement of the fees.

1. Share with us proof of the transfer fee
Send us a screenshot of the completed transfer details that shows:

• Your full name

• Any fees charged by the sending or receiving bank or platform

• The total amount transferred

We will only be reimbursing the fee for one transfer so please make sure you withdraw the full amount in your GrabrFi account in one transfer. Exceptions apply if this amount in your GrabrFi account exceeds the daily limit of the transfer method you're using. We will be requesting proof in these cases.

2. Reach out to support

Please open a support ticket on the GrabrFi website or app or email us at support@grabrfi.com from the email address you use for GrabrFi so we can verify who you are and process everything smoothly.

3. Choose where you'd like to receive your transfer fee reimbursement

• US bank account: receive your reimbursement in another bank account you have in the US.

• Local bank account: receive your reimbursement in a bank account in a country outside of the US.

• Digital platform: receive your reimbursement in a digital platform such as Wise or PayPal.
  

Please share with us the necessary account details for us to send you the reimbursed transfer fee.

Processing times vary depending on where you opted to receive the reimbursement. We'll aim to send you the money as soon as possible.

Have questions or need help with the withdrawal? Reach out to our support team anytime. We're here for you!