If you tap PDF or CSV in a monthly statement email and see a page that says "Request has expired" or "AccessDenied" instead of your statement, this article is for you. Your statement is not lost, and nothing is wrong with your account.
Why this happens
In statement emails sent before October 15, 2026, the PDF and CSV buttons opened a download link that worked for 24 hours after the email was sent. After that, the link stops working.
Statement emails sent from October 15, 2026 do not have these buttons. Your statement files are attached to the email instead.
Open the files attached to the email
Every statement email includes your statement as attachments:
- a PDF file for reading and printing
- a CSV file for spreadsheets
The file names start with the month and year of the statement, for example 9_2026__….pdf. In most mail apps, attachments appear at the bottom of the email or under a paperclip icon.
Can't find the email? Search your inbox for statement grabrfi.
Download your statement from the app anytime
Any past statement is also available in the GrabrFi app and at app.grabrfi.com. See How can I get my account statement?.
Still need help?
If you can't find the attachments or the statement you need, write to us at support@grabrfi.com with the month and the account. We'll send it to you.
