Important update about wire transfers
Incoming US and international wire transfers are temporarily paused in favor of ACH transfers. ACH transfers cover almost all the uses of domestic US wire transfers at a lower cost.
You can still receive incoming US and international wire transfers if they are:
A payment from an employer or client from their business account
Sent from another personal account you own, letting you send wire transfers between your own accounts
How long does it take for transfers to be credited to my account and the recipient’s account?
The cut-off times for transfers are the daily deadlines established by the American banking system to process electronic transactions, which are processed in batches.
This means that to ensure same-day ACH and Wire transactions are processed on the same day, they must be sent before the cut-off times set in CST. You can find the equivalent in your time zone by clicking here.
Important: Business days are Monday to Friday and days that are not considered banking holidays in the United States.
Type of Transfer | Settlement Time | Daily Cut-Off Time | Safety Margin |
Regular Incoming and Outgoing ACH Transfer | 3 to 5 business days | First Cut-Off: 08:30 CST (10:30 GMT+3)
Third Cut-Off: 15:15 CST (17:15 GMT+3) | Allow up to 5 business days |
Same-Day Incoming and Outgoing ACH Transfer | 1 business day | First Cut-Off: 08:30 CST (10:30 GMT+3)
Third Cut-Off: 15:15 CST (17:15 GMT+3) | Allow up to 1 business day |
Domestic Incoming and Outgoing Wire Transfer | Immediately | Incoming: 17:00 CST (19:00 GMT-3) | Allow up to 3 business days |
International Incoming and Outgoing Wire Transfer (SWIFT) | 3 to 5 business days | Incoming: 17:00 CST (19:00 GMT-3) | Allow up to 7 business days |
Example: ACH transactions sent before 13:15 CST will be processed in the second batch of the day. In GMT+3, this would be before 15:15.
Why does my ACH transfer take so long to reach the recipient?
When you request an ACH transfer, the transaction is grouped into a batch and sent to the network at the settlement time, not immediately. The date of sending determines when the funds will be settled.
The processing time depends on several factors: Federal Reserve schedules, bank hours, and additional processing time by the receiving bank.
What details should I provide to the support team if I haven't received a transfer after the settlement period?
If the settlement period for the transfer has passed, including the safety margin, ask the sender to provide you with the receipt from their bank and share it with our support team. The receipt should include:
ACH Transfers: Sender's information, timestamp, amount, and the tracking ID or a Federal Reserve report.
Wire Transfers (Domestic): Sender's name, bank details, date, and time of the transfer, amount sent, and IMAD/OMAD
International Wire Transfers (Swift): Sender's name, bank details, date, and time of the transfer, amount sent, and MT103.
I sent a same-day ACH transfer, but the recipient hasn't received it. What should I do?
It may be that the transfer was made after the cut-off time for same-day ACH. Transfers sent after the cut-off time will be included in the ACH batch of the next business day. Note that if the same-day ACH option was selected, the fee cannot be refunded.
I sent a transfer, but it was returned. How long will it take to return to my account?
Returned transfers usually take up to 5 business days to reflect in your Grabr Fi account. If more than 5 business days have passed, please contact our support with the transfer receipt for assistance.