Push notifications are used to help you complete important account actions, such as two-factor authentication (2FA), security confirmations, and account related alerts. If you’re not receiving them, the issue is usually related to device or app settings. Below are the most common reasons and how to fix them.
1) Check that notifications are enabled for the GrabrFi app
Make sure notifications are turned on at the device level.
On iOS:
Go to Settings
Tap Notifications
Select GrabrFi
Make sure “Allow Notifications” is enabled
On Android:
Go to Settings
Tap Apps or Notifications
Select GrabrFi
Make sure notifications are enabled
2) Verify notification permissions inside the app
If you denied notification permissions when installing the app, notifications may be blocked.
Open the GrabrFi app and make sure notifications are allowed, go to:
More
Settings
Notifications, and turn on both options named "Push notifications".
3) Check battery and background settings
Some devices restrict notifications to save battery.
Please check that:
Battery optimization or low power mode is not restricting GrabrFi
Background app refresh is enabled
Data saver modes are not blocking background activity
These settings vary by device and operating system.
4) Confirm your internet connection
Push notifications require an active internet connection.
Make sure your device has a stable WiFi or mobile data connection. Unstable connectivity or frequent network switching can delay notifications.
5) Update the app and your device
Using an outdated version of the app or operating system can affect notification delivery.
Please ensure:
The GrabrFi app is updated to the latest version
Your device operating system is up to date
Still not receiving notifications?
If you’ve checked all the steps above and are still not receiving push notifications, please contact our support team. Let us know:
Your device type (iOS or Android)
Whether notifications were previously working
The approximate date you noticed the issue