Can I dispute a transaction I don’t recognize?

Yes, you can.

If you notice a pending transaction that you did not authorize, you can contact the merchant during the pre-authorization (it usually takes a few days) period to request cancellation. Disputes can not be created for pending transactions.

In case of errors or questions about your electronic transactions, please, contact our support team to get this started.

Disputes Must be Reported in 60 Days After Your Statement is Made Available. If you think your statement or a receipt is wrong or if you need more information about a transaction listed on it, please contact our Support team. 

You must report any errors within sixty (60) days from the earliest of (i) the date the statement was made available to you on the Grabr Inc. website and/or the mobile application or (ii) the date you access your Account and would have been able to see the error. 

You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the transaction and its amount. If you call us, we may request that you send your complaint or question in writing within ten (10) business days.

  • We will determine whether an error occurred within ten (10) business days after we hear from you, and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to use this additional time, we will credit your Account for the amount you think is in error within ten (10) business days, so that you will have use of the money during the time it takes to complete the investigation.

  • If your Account was opened less than thirty (30) days before the date of the suspected error, the error resulted from a point-of-sale debit card transaction or was initiated in a foreign country, we may extend the ten (10) business day period to ninety (90) days before crediting your Account.

  • If we ask you to put your complaint or question in writing, and you do not provide it within ten (10) business days, we will not credit your Account.

  • You will be informed of the result of the investigation within three (3) business days after our completion of the investigation. If we determine that there was no error, we will send you an explanation by email or by making it available via the Platform website or mobile application. Copies of the investigation documentation can be obtained by contacting us.

Note: A fee of $30 will be charged to your account if a dispute you opened on a transaction is lost.

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