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Account settings & Personal information

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General
Account settings & Personal information
Card
GrabrFi account
Transactions & Transfers
- How to withdraw to local currency
- How to top up your account
Pricing & limits
Security
Legal
Product updates

Categories

General
Account settings & Personal information
Card
GrabrFi account
Transactions & Transfers
- How to withdraw to local currency
- How to top up your account
Pricing & limits
Security
Legal
Product updates

Account settings & Personal information

What responsibility do I have with the authorities of my country?
How to update your billing and mailing address
How to update your phone number
What is the process for opening an account with GrabrFi?
What documents can I use for identity verification?
I can not verify my document
My application is not yet approved, what’s next?
My application was approved, but I can’t find my account
I can’t access my account or log in
How to update your email address
I can not verify my email address
My email is already taken
How can I change/reset my password?
I did not get a password reset link via email
How do I activate or change my Passcode and Face/Touch ID
What address should I provide when creating my account?
I cannot verify my phone number
How can I close my account?

GrabrFi is not a bank.

Certain services are offered through Synapse Financial Technologies, Inc. and its affiliates (collectively, “Synapse”). Synapse is not a bank and is not affiliated with GrabrFi. Brokerage accounts and cash management programs are provided through Synapse Brokerage LLC (“Synapse Brokerage”), an SEC-registered broker-dealer and member of FINRA and SIPC. Additional information about Synapse Brokerage can be found on FINRA’s BrokerCheck. See Synapse Terms of Service, Privacy Policy, and the applicable disclosures and agreements available in Synapse’s Disclosure Library for more information.

The cash balance maintained in a Synapse Brokerage Cash Management Program is held at one or more Program Banks. The deposit at a Program Bank is not covered by Securities Investor Protection Corporation (SIPC). The deposit is eligible for FDIC insurance subject to FDIC insurance coverage limits. All assets of the account holder at the depository institution will generally be counted toward the aggregate limit. For more information about FDIC insurance coverage, please visit the FDIC website at www.FDIC.gov or call 877-ASK-FDIC. As referenced in the Synapse Brokerage Customer Agreement, customers are responsible for monitoring their total assets at the Program Bank to determine the extent of available FDIC insurance. All FDIC insurance coverage is in accordance with FDIC rules. See your applicable account agreements and the Synapse Terms of Service for further details. The Program Bank(s) participating in a Synapse cash management program can be found in the List of Program Banks.

For now, only US customers can open a new card. We are working to expand its availability to other countries.