Sorry to hear! Here are some quick tips to help, so please make sure that:

• You are using a real document and not its copy

• You are over 18 years old

• Your document is valid and not expired

• Your document is not blurry

• There is enough light

• All borders of the document are visible

• Your document is not laminated or in a protector

• Your document is suitable for identity verification. See accepted documents here.

If the issue persists, do not hesitate to contact our support team.