General terms

These Terms for In-App Top-Ups and Withdrawals to Local Currency (the “Terms”) explain how you can (i) load funds into your account via in-app top-ups (“Top-Ups”) and (ii) withdraw funds to your local currency (“Withdrawals”). These Terms are part of and subject to our main Terms of Service. By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Definitions

• Account: Refers to your user account with us.

• Services: The in-app features, including Top-Ups and Withdrawals, that allow you to deposit and withdraw funds to and from your Account.

• Partners: Third-party service providers and local financial institutions that we use to facilitate Top-Ups and Withdrawals.

• Local Currency: The currency of the country in which you receive funds upon Withdrawal.

Using the services

You may Top-Up your Account by adding funds through the methods we make available from time to time. You may also withdraw funds from your Account to an external bank account, local e-wallet, or other permitted destination (collectively “Withdrawal Methods”).

We do not guarantee that any particular Top-Up or Withdrawal Method will always be available to you. The availability of these methods may vary based on your location, applicable law, and our agreements with Partners.

We may require you to submit certain personal information for identity verification, fraud prevention, or other compliance checks. You agree to provide accurate information and promptly update it if it changes.

For account security, in-app top ups and withdrawals must be confirmed by multi-factor authentication.

Unsupported countries

Due to regulatory and compliance reasons, we are unable to offer in-app top ups and withdrawals to local currency in these following countries:

If you are in one of these countries, you can still use bank transfers and third party platforms to top up your GrabrFi account or withdraw to local currency.

We reserve the right to modify this list in the future if needed.

Terms for in-app top ups to your GrabrFi account

Accepted Payment Methods

We use various Partners to offer a range of payment methods you can use to Top-Up your Account (e.g., local bank transfers, credit or debit cards, etc.). The available methods may depend on your location and are subject to change.

Fees for Top-Ups

Certain fees may apply to your Top-Up transactions, as described in our Schedule of Fees. By initiating a Top-Up, you agree to review and accept any fees that apply.

Top-up limits

Top-Up amounts may be subject to minimum or maximum limits, which we may set or modify at our discretion. Please refer to our separate article on limits for more information on these limits. If we adjust the limits, we will notify you before you complete a Top-Up, where practicable.

Processing Times

Top-Ups are typically processed within timelines established by our Partners, though actual processing durations may vary.

Currency conversion

Our payment provider will convert the local currency you paid to US dollars at the exchange rate shown to you in advance. This rate includes all applicable fees and taxes.

We do not guarantee any specific exchange rate and disclaim liability for any losses arising from currency fluctuations or differences between quoted and actual exchange rates.

Payment expiration

Due to possible changes in the exchange rate, payments in local currency must be received before a certain time or they may be cancelled. If this happens, you'll receive a refund minus any fees.

Terms for withdrawals to local currency

General

You may withdraw funds from your Account to supported local bank accounts, local wallets, or other permitted endpoints, subject to these Terms.

Withdrawal Limits

Different limits may apply based on your location or transaction volume. For the most current information, please see our separate article on limits. We reserve the right to change these limits or impose new limits at any time.

Fees for Withdrawals

Withdrawal fees are outlined in our Schedule of Fees. By initiating a Withdrawal, you agree to review and accept any fees that apply.

Currency Conversion

When you initiate a withdrawal in a currency different from USD, the funds may be subject to a currency conversion performed by our Partners. They will convert the amount you paid in US dollars to local currency at the exchange rate shown to you in advance. This rate includes all taxes and fees.

We do not guarantee any specific exchange rate and disclaim liability for any losses arising from currency fluctuations or differences between quoted and actual exchange rates.

Processing Times

We will process Withdrawal requests as quickly as possible, but processing times can vary depending on the destination country, currency, and our Partners’ operational times.

Additional Requirements

You may be required to provide documentation or complete certain compliance checks, depending on the amount or frequency of your Withdrawal requests.

Withdrawals rejected by the receiving bank

Customers are responsible for entering bank details correctly. If a withdrawal is sent and rejected by the receiving bank, you'll receive a refund of the amount you paid in US dollars, minus the withdrawal fee.

How withdrawals work

When you initiate a withdrawal, the amount in US dollars will be transferred from your GrabrFi account to our platform account, to be processed and converted by our payment provider.

Exchange rate for currency conversion

Our payment processor will convert the amount you paid in US dollars to local currency at the exchange rate shown to you in advance. This rate includes all taxes and fees.

Your obligations

Compliance

You must comply with all applicable laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws. Any use of the Services for illegal activities is strictly prohibited.

Accurate Information

All personal details, financial information, and supporting documents you provide must be accurate and up to date. You are solely responsible for any consequences resulting from your submission of incorrect or false information.

Sufficient Funds

You must ensure that you have sufficient available funds in your Account to cover the amount of any requested Withdrawal, as well as any applicable fees. If you do not have sufficient funds, the Withdrawal will be declined.

Our rights and responsibilities

Right to Refuse or Limit Transactions

We may refuse, cancel, or impose limits on any Top-Up or Withdrawal transaction if we suspect fraudulent activities, violations of these Terms, or any other legitimate reason.

Changes to the Services

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, subject to applicable law. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

In-app top ups and withdrawals business sector prohibitions

GrabrFi is unable to process in-app top ups, withdrawals and payments related to any of the business sectors listed below:

• Adult content, including, but not limited to, pornographic goods and services, activities related to adult entertainment, or escort and/or dating services. In particular, products and services involving minors, violence, humiliation, BDSM, zoophilia.

• Chemical products, including the supply, sale or distribution of chemical products.

• Pharmaceuticals and/or medications/drugs, including the facilitation, sale or distribution of general medications and prescription drugs.

• Dietary supplements, including the facilitation, sale, or distribution of dietary supplements.

• Activities related to illegal drugs and/or substances designed to mimic illegal drugs (including herbal smoking blends and herbal incense).

• Activities related to marijuana and/or hallucinogenic mushrooms, including the creation, facilitation, sale or distribution of these products or paraphernalia, regardless of whether or not such sale is legal in the jurisdiction in which the client operates or in its jurisdiction.

• Alcoholic beverages, including the facilitation, sale, or distribution of alcoholic beverages.

• Tobacco products and electronic cigarettes, including the facilitation, sale, or distribution of tobacco products.

• Weapons, including the facilitation, sale or distribution of firearms, ammunition or other weapons, military or semi-military goods.

• Activities related to foreign governments.

• Unregulated or inadequately licensed financial services (e.g. financial institutions, money services businesses, money transfers, stock trading, currency traders, etc.) - Financial services with an inadequate AML/CFT system.

• Binary Options.

• Cryptocurrencies or digital assets, including companies that facilitate the creation, sale, distribution, custody or exchange of cryptocurrencies or digital assets.

• Gambling activities (casinos, gambling establishments, lotteries, online gambling).

• Precious metals or precious stones, including the facilitation, sale, distribution or exchange of jewelry, precious metals or stones.

• Fortune tellers, tarot readers, horoscope readers and psychics.

• Merchants involved in any form of deceptive marketing practices, including but not limited to hidden disclosures, false claims, refund/cancellation evasion.

• Telemarketing or multi-level marketing activities, pyramid selling or Ponzi schemes and any other "get rich quick" schemes.

• Activities related to violence, including the creation, facilitation, sale, or distribution of any material promoting violence, hatred, racism, or religious persecution.

• Goods or services that infringe upon the intellectual property rights of third parties, as well as illegal telecommunications devices (cable or satellite TV decoders).

• Merchants who cross-sell other merchants' products and then share cardholder data with the third party or receive cardholder data from third parties.

• Merchants engaging in any type of activity prohibited by the card brands.

• Illegal activities of any kind.