SMS messages are used to help you complete important actions on your GrabrFi account, such as verification steps or security confirmations. If you’re not receiving SMS messages, the issue is usually related to your mobile carrier, device settings, or network conditions.
Below are the most common reasons and how to fix them.
1) Confirm your phone number
Make sure the phone number you entered during sign up is correct and active. If you recently changed mobile carriers but kept the same number, SMS delivery may be temporarily affected.
2) Check spam or blocked messages on Android devices
On some Android devices, SMS messages may be automatically filtered as spam.
To check this:
Open the Messages app
Tap the three dot icon in the top right corner
Select “Spam & blocked messages”
Check if your access code appears there
If you find the message, mark it as not spam to prevent this from happening again.
3) Check your mobile carrier and network
SMS delivery depends on your mobile carrier. Temporary network issues or restrictions from your provider may prevent messages from being delivered. If possible, check with your carrier to confirm there are no known issues.
4) Verify your device can receive SMS
Make sure your device is able to receive SMS messages and is not blocking messages from unknown senders. Restarting your device can also help resolve temporary issues.
5) Avoid roaming or unstable connectivity
SMS messages may not be delivered properly while roaming or when your device is moving between networks. For best results, retry when connected to a stable cellular connection.
6) Wait and try again
If you recently attempted verification multiple times, please wait 24 hours before trying again. Then retry the process using a stable connection.
Still not receiving SMS messages?
If the issue continues after 24 hours, please contact our support team and include:
The date of your last SMS attempt
Whether you recently changed mobile carriers
Whether your account is in sign up or already fully opened
Our team will be happy to help.