Sorry to hear this, we'd love to keep you as a customer so please reach out to our support team in-app or through email if there's anything we can do to make your experience better.
Steps to close your account
1. Make sure your balance is $0
You can transfer out any remaining money in your GrabrFi account by:
Sending an ACH or wire transfer to a US bank account or platform
Withdrawing to local currency in-app (available in Brazil and Argentina) or with a third-party service
2. Send a close account request to support
Open GrabrFi and go to More > Settings > Request to close account.
Your phone or browser will open a prewritten email. Simply click send and we'll review your request.
3. Closing your account
After reviewing your request, if your account balance is $0 and there are no pending actions, we'll arrange to close your account with our banking partner.
Note: you may still have access to your GrabrFi account while your account is closed. Under US law (C.F.R. § 103.121(b)(3)(ii) – Retention of records), we're required to keep customer information for 5 years after the account is closed.