To comply with US regulations, we have to verify your identity in order to open a US account. We partnered with Stripe to securely process your info. Here are some tips to successfully verify your identity.
Before you start
Government-issued ID:
Have it beside you
Make sure it's not expired or damaged
Selfie photo:
With your phone or tablet
If you're on a desktop, follow the instructions to take photos with your phone or tablet
How to successfully take your ID and selfie photo
Do's:
Hold steady and let your camera focus
Lie your ID flat or hold it flat at the edges with your fingers (without covering any details)
Remove anything covering your face like sunglasses
Move anything that casts a shadow over your ID
Don'ts:
Dark or overly bright conditions
Strong overhead lights casting shadows
Troubleshooting
Can't open the identity verification link
Restart your browser, clear its cache or try a different browser
Didn't receive the mobile upload link
If you didn't receive a text message, use the QR code option by selecting "Other options" and then "Barcode link".
Webcam access on your computer
Make sure to grant camera permission by clicking on the icon in the address bar. If you're having webcam issues, you can switch to your mobile device by selecting "Other options" and then "Switch to another device".
When photographing your ID
Make sure it's well-lit and its details are not covered by any fingers. Lay it on a flat, contrasting surface or hold it down with your fingers.
Still experiencing issues?
You can reach out to our support team anytime in-app or on the website, we're happy to help. You can securely upload any files or screenshots on the ticket form.