I can’t make a payment with my card

Sorry to hear! Please make sure that:

  • Your card is active (you can block and unblock your card from the card settings)

  • Your balance covers the transaction amount in USD

If you are attempting an online purchase, please ensure that all card information, including your billing address, is correctly entered when attempting your purchase (If you need a U.S. billing address to make a purchase, please visit this article for more information.).

We added some error messages for card purchases and transfers so you can easily understand what happened and how you might be able to fix it.

You can check the transaction status in the ‘Transaction section’. Click on the transaction in the list to see more information.

For details about the transaction or the reason for failure, please contact our support team.

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